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RCGP chair Professor Martin Marshall last week told the college’s annual conference that GPs had found themselves at the centre of a ‘public storm over face-to-face appointments’. GPs have warned that the growing chorus of criticism over patient access to face-to-face consultations from sections of the media and some politicians is a key factor behind the surge in confrontations with angry patients.
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The Government is legislating for the maximum prison sentence for common assault to be doubled to two years if the victim is an NHS worker through the Police, Crime, Sentencing and Courts Bill 2021, it added. NHS England said it was already taking action to protect and support staff through a ‘violence reduction programme’ and working closely with the police and the Crown Prosecution Service to ‘bring offenders to justice’. ‘If a person is violent, abusive or threatening to their GP or any general practice staff, they can be permanently removed from the surgery.’
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It added: ‘General practice staff are dedicated to delivering care for patients, and have the right to work free from fear of assault or abuse in a safe and secure environment. There is no place for aggression, abuse, incivility, or any acts of violence in our society.’ ‘The NHS has a zero-tolerance approach to abuse and violence against its staff. NHS England said: ‘We understand the frustration of patients who were not able to access appropriate care when they needed it, but we are clear that is never an excuse for abuse or violence against staff. It added that NHS England will also work alongside the BMA’s GP Committee, the RCGP and patient groups such as Healthwatch and National Voices to ‘develop communications tools that can help people to understand how they can access the care they need in general practice’. The Government and NHS England will work with trade unions and the Academy of Medical Royal Colleges to launch the ‘zero-tolerance campaign on abuse of NHS staff’, the official guidance said.
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‘So there will be a zero-tolerance policy and one of the things I want to do in this package, again based on the feedback I was getting from GPs, is to offer support on that.’ He added: ‘There are people out there, and I have seen it myself on social media, that have given abuse to GPs and there has actually been violence against GPs and it is completely, totally unacceptable. NHS England guidance, published last Thursday, said it would ‘immediately establish a £5m fund to facilitate essential upgrades to practice security measures, distributed via NHS regional teams’.īut speaking on BBC Breakfast last week, health secretary Sajid Javid said that ‘if there are practices that think they might need, for example, CCTV, panic buttons or other kinds of support, then that is available if that’s what they need.’